Mac Outlook stores settings in local databases and uses different paths and sync processes lacking the profile manager interface available in Windows. After locating the ScanPST, launch the tool and follow these steps to repair the PST file. You canuse the Inbox Repair tool (SCANPST.EXE) to diagnose and repair errors in your Outlook data file.

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Press Windows + R key, type ‘Outlook.exe /safe’ in the Run window, and click the OK button or press the Enter key. If the issue is resolved, try disabling the add-ins as there could be faulty or incompatible add-ins causing the problem. Restart Outlook normally to check if the issues or errors you encountered are resolved. When using this solution to recreate or rebuild an Outlook profile for an Office 365 or Exchange account, please make sure that Outlook and its related programs are closed. The steps to access the repair tool vary depending on your operating Outlook Not Sending or Receiving Email system.

Fix your Outlook email connection by repairing your profile

In the Folder Pane, you might see a folder named Recovered Personal Folders that contains your default Outlook folders or a Lost and Found folder. Although the repair process might recreate some of the folders, they may be empty. The Lost and Found folder contains any folders and items recovered by the repair tool that Outlook can't place in their original Office 365 sync problems and login fixes structure.

Rebuild or Recreate Outlook Profile for Office 365 or Exchange Accounts

If you're using an Exchange email account, you can delete the offline Outlook Data File (.ost) and Outlook will recreate the offline Outlook Data File (.ost) the next time you open Outlook. Stack Exchange network consists of 183 QA communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. If a Microsoft FixTechGuide mailbox repair steps 365 application such as Word or Excel isn't working correctly, sometimes restarting it will fix the problem. Once you have performed all the steps, restart Outlook to apply the changes.

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• For a closer look at its functionalities, users can download and try its free trial version in their system.
• Restart Outlook and it will prompt you to create a fresh profile without any damaged data.
• If a Microsoft 365 application such as Word or Excel isn't working correctly, sometimes restarting it will fix the problem.
• You can use the Inbox Repair tool (SCANPST.EXE) to diagnose and repair errors in your Outlook data file.
• However, sometimes Outlook profiles get corrupted or misconfigured due to software updates, sync issues or unexpected closures.
• If repairing the main profile in Outlook doesn’t work or resolve the issues, try the following troubleshooting methods.

Karen Chard is the Editor-in-Chief of RecoveryTools content creation team. He’s been a content strategist and marketer for over 16 years and writes for Medium and many technology blogs. He is an avid technical analyst who simplifies technical topics for computer users. Connect and share knowledge within a single location that is structured and easy to search. This will ensure that the latest updates for your Outlook application are also installed.